Last updated: 1 November 2026
This Refund Policy explains when and how you get your money back for an order on FUTCO.IN. It is part of our Terms of Service.
The short version
| Situation | What happens |
|---|---|
| Payment not completed | The order is cancelled automatically. You are not charged, and cashback you applied returns to your balance |
| Paid, delivery not started yet | Full refund on request |
| We cannot deliver your order | Full refund |
| Only part of the coins delivered | Refund for the part not delivered, or we finish the delivery — your choice |
| All coins delivered | No refund, because delivered coins cannot be returned |
| We delivered less than ordered by mistake | We deliver the rest or refund the difference |
1. Before delivery starts
If your order is paid but delivery has not started yet, you can cancel it and get a full refund. Contact support with your order number.
2. If we cannot deliver
Sometimes delivery is not possible, for example when the transfer market is unstable for a long time or your platform is temporarily unavailable. If we cannot deliver your order, we refund it in full.
3. Partial delivery
If only part of your order has been delivered and the rest cannot be completed, we refund the share of the price that matches the coins not delivered. The order then shows the status "Partially refunded". If you prefer, we can finish the delivery instead once that is possible again.
4. After delivery is complete
Coins arrive in your club and can be spent straight away, so they cannot be taken back. That is why a completed order cannot be refunded or cancelled.
If you believe you received fewer coins than you ordered, contact support within 7 days of delivery. We check the delivery records. If the shortfall is confirmed, we deliver the missing coins or refund the difference.
5. When we do not refund
We do not refund an order:
- that has been fully delivered;
- for the part of the coins already delivered;
- where delivery could not continue because the account did not meet the requirements shown before payment, or because details you gave were wrong, and you did not fix this within 14 days after we contacted you — in this case we refund only the part not delivered;
- because EA or a platform holder restricted, reset or banned the account after delivery (see section 2 of our Terms).
6. How refunds are paid
- Refunds go back to the original payment method. We do not refund to a different card, account or person.
- We start the refund within 3 business days after approving it. How long it then takes to reach you depends on your payment provider or bank, usually 5–10 business days.
- Cashback you used on the order is returned to your FUTCO.IN balance. Cashback earned on a refunded order is cancelled.
7. How to request a refund
Contact our support team through the live chat on the website or from your order page, and include your order number. We usually reply within 24 hours.
8. Chargebacks
Please contact us before opening a dispute with your bank — most issues are solved quickly. When a chargeback is opened, the order is paused, and cashback, rewards and affiliate commissions linked to it are reversed. Accounts with unjustified chargebacks may be closed.
9. Your rights as a consumer
If you live in the EU or the UK, you normally have 14 days to withdraw from a purchase of a service. When you place an order, you ask us to start delivery straight away. You keep the right to withdraw until delivery is complete. After that, the right is lost, because the service has been fully performed. Before that, a withdrawal is handled as described in sections 1 and 3.
This policy does not limit any rights you have under the law of your country.